FAQs

Where can I find my lost property?
Please email lovebox.lostproperty@mamaco.com.

If I have bought a weekend ticket can I camp overnight?
No, it is not possible to camp at Lovebox.

Can I take in my own food and drink to Lovebox?
You are allowed to drink and eat in the park outside the perimeter of the festival and in the queuing lanes (and we would advise that you bring water to drink in the queueing lanes). Once you reach the search lanes you cannot take in any food or drink apart from one sealed plastic bottle of water. There is a large range of delicious food and drink facilities within the festival.

I have an enquiry regarding my tickets, who do I speak to?
You need to contact the ticket agency that you purchased your ticket from. Please click here for our ticketing section for a list of authorised ticket agents.

Can I come to Lovebox if I am under 18?
Yes but you must be accompanied by a person who is 18 years of age or over. Please click here for full Age Restriction details. For the avoidance of doubt, please note that this is not an 18+ event.

• The following ID can be used as proof of age for entering the site:
  • Current Passport
  • Current UK Driver’s Licence or Provisional Licence
  • VALIDATE UK (must be a pass card with a hologram – details on www.pass-scheme.org.uk)
  • CitizenCard
  • Oyster Photocard
  • NUS Card
  • A National identity card

Can I smoke at Lovebox?
The same regulations apply at Lovebox as the rest of the country. You can smoke in the open air but not inside big tops and tents. Look out for the ‘No Smoking’ signs.

If I leave Lovebox can I get back in?
No, there is no re-entry into the festival whatsoever.

I would like my band/act to play at Lovebox, who should I contact?
Unfortunately there is no opportunity for anymore more acts to be put forward for Lovebox 2017.

What time is last entry to Lovebox?
Last entry to Lovebox is 8pm – we don’t want you to miss out so please make sure you are in the queue sufficiently in advance of this time.

Where can I get a taxi from?
There will be a marshalled taxi rank from 20:00 in Victoria Park at Royal Gate West, opposite The Royal Inn.

Are dogs allowed into the event?
No pets are allowed within the event site. Assistance Dogs, however, will be permitted – please click here for more information.

I am interested in trading at Lovebox, how do I go about this?
Trader applications for 2017 are now closed.