BAGS AND LIQUIDS

Please brings bags only if essential and no larger than A4 in size. There are lockers outside the main entrance for bags larger than A4 size. Click here to pre-book your locker.

You cannot bring liquids to Lovebox. Please bring an empty bottle to fill up at one of our water taps.
Medicines can be admitted, please bring an exception letter, doctors note or valid prescription.
Small quantities of gels and sun screen if NOT in an aerosol are permitted.

Any other requests for exemptions please email lovebox.info@mamaco.com

Your own alcohol and food is not permitted to be brought into the festival site. We have plenty of delicious food and drink vendors to choose from inside the festival.

DRUGS POLICY

The misuse or unlawful supply of drugs is as illegal at Lovebox as it is anywhere else in the country.

Experimenting with drugs can lead to adverse reactions and be a very unpleasant experience – especially in a festival environment, which can become frightening and disorienting and ruin your time at Lovebox.

For these, and many other reasons, Lovebox has a zero-tolerance approach to anyone found in possession of substances thought to be prohibited by UK law or by Lovebox's own terms and conditions of entry. At the very least you will not be allowed to remain at the festival and the Police will decide on further action against you.

If you or someone you are with does take drugs and becomes unwell or disoriented, our on site medical and welfare teams are available throughout a day to help you in a confidential and non-judgmental way. Please ask the nearest steward or member of event staff for help.

If we get any specific information about any harmful substances which might be in circulation at Lovebox we'll share it via Twitter, but just to be clear, the safest thing to do is not to take anything.

If you need any more general information about drugs and the risk please take a look at www.talktofrank.com.

DRINKING WATER

You are allowed to drink and eat in the park outside the perimeter of the festival and in the queuing lanes (and we would advise that you bring water to drink in the queueing lanes). Once you reach the search lanes you cannot take in any food or drink apart from one empty bottle to fill at our water taps. There is a large range of delicious food and drink facilities within the festival.

ID & AGE RESTRICTIONS

Under 18s must be accompanied by a person aged 18 or over. For the avoidance of doubt, please note that this is not an 18 + event.

Photographic ID might be required to gain entry.

The following ID can be used as proof of age for entering the site:

Current Passport
Current UK Driver’s Licence or Provisional Licence
VALIDATE UK (must be a pass card with a hologram – details on www.pass-scheme.org.uk)
CitizenCard
Oyster Photocard
NUS Card
A National identity card

Photocopies are not accepted.

Please note that there is a maximum of 4 under 18s per person aged 18 or over.

Everyone aged 12 or over will require a ticket to gain entry but children under 12 go free. They must be accompanied by a Ticket Holder aged 18 or over. Again, ID may be required to gain entry.

The following ID can be used as proof of age at bars:

Current Passport
Current UK Driver’s Licence or Provisional Licence
VALIDATE UK (must be a pass card with a hologram – details on www.pass-scheme.org.uk)
CitizenCard
A National identity card

COUNTER TERRORISM

Terrorist attacks are rare in the UK, but recent events have shown that an attack could happen anywhere and without warning. Staying as calm as possible and knowing how to react in an emergency is important.

Arrive early at events to allow time for extra security measures.
Be patient with security checks and help the staff to help you. It might be inconvenient but they are there to keep you safe.
If you spot someone acting suspiciously, report it to police or to security staff immediately, don't leave it to someone else #ActionCountersTerrorism.
In an emergency, if you think there is an immediate risk, always call 999 and look around you for help from security or stewards - especially those with radios who can raise the alarm quickly.
Don't leave bags unattended or anywhere they could cause a security scare.
Never agree to look after a stranger’s bags, no matter how plausible their story.
If there is an incident, please remain calm, listen to staff and any announcements. Organisers will have emergency plans to help you keep safe.
During an incident, people sometimes think that filming on phones would be good to provide evidence for Police but your safety is always the main priority, do not put yourself at risk
Always keep some charge in your phone so that you can make a call or be contacted in an emergency

Remember, the chance of being caught in a terrorist incident is small but if it happens - RUN, HIDE, TELL.

WHEN LEAVING

When you are leaving Lovebox please respect our neighbours, leave quietly and treat the local area like you would treat the area you live in.

There will be litter bins and toilets on the way to Acton Town station, please use them and follow directions from stewards.

OTHER HELPFUL POINTS

We advise against bringing valuables to the event, however if you choose to do so please keep hidden from view where possible.
Be aware of behaviour around you, report anything suspicious to a security guard or a police officer.
Be aware in a crowded environment thieves will try to unbutton/unzip pockets and bags.
Please inform the festival immediately at the welfare tent (near the main entrance) if any of your property is missing.
Always shield your PIN when using a credit or debit card.

PHONES

If your phone is lost or stolen, contact your network provider as soon as possible and ask for your SIM and HANDSET to be blocked immediately.
Register your phone IMEI number for free on www.immobilise.com.
Activate the PIN feature on your phone so it can only be used when you enter code.
Back up your contacts before leaving home.