Information

Security Measures

Entrance is subject to body and/or bag search. We reserve the right to confiscate items and or remove persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite.

Prohibited Items

Do not bring any of the following items: 

• Food or drink – this includes any liquids or alcohol. Delicious food & drink options are available inside the festival.
• Illegal weapons and drugs – these items are not permitted by law and will be confiscated and you will be removed from the festival.
• Laughing gas – vendors or users are committing an offence under Section 52 of the Medicines Act 1968 of selling and/or supplying a pharmacy medicine not under the control of the pharmacist.
• Pets – please don’t bring your furry friend. Assistance dogs, however, are permitted.
• Glass  – glass is not allowed at the festival for safety reasons. This includes glass perfume and make-up bottles.

Prohibited items will be confiscated and persons found in possession of illegal items will be removed from the festival. 

If you need to bring prescribed medication with you, please email us in advance here to avoid delays or confiscation. Remember to tell your friends of any allergies you have.

Bag Restrictions

• All bags are subject to search on entry. To avoid lengthy queues we strongly advise that you do not bring a bag. Please allow plenty of time for queues, entry procedures, ticket checks and searches.
• Bags larger than A4 in size are not permitted. There will be lockers nearby to store larger bags, subject to availability. Please ensure you remove your essential items and take them with you as you will not be allowed to access your bag and re-enter the event. Lockers will be charged per item and is non-refundable. 
• If in doubt, small bags with the dimensions 350mm x 350mm x 450mm (14” x 14” x 18”) are permitted, subject to search.

Age Restrictions

Please note, Lovebox is a 16+ event and everyone attending will require a ticket.

Under 18’s must be accompanied by a Ticket Holder aged 18 or over (You may require ID for proof of age to gain entry). Please see here for accepted forms of ID.  Ticket Holders aged 18 or over can only accompany a maximum of four under 18’s to the festival.

ID

Everyone attending Lovebox will require a ticket. You may require ID for proof of age to gain entry.

We accept the following forms of ID:

•     Your current passport (no photocopies)
•     Your UK Driver’s Licence or Provisional Licence
•     A Proof of Age Card bearing a PASS hologram (please refer to pass-scheme)
•     A CitizenCard
•     Oyster Photocard
•     NUS Card
•     A National Identity Card

Please note we cannot accept other forms of ID.  Photos or photocopies do not count as valid forms of ID

Drug Use

The misuse or unlawful supply of drugs is as illegal at Lovebox as it is anywhere else in the country. This includes the use of any gas canisters or nitrous oxide (NOs). 

We have a zero-tolerance approach to anyone found in possession of substances thought to be prohibited by UK law or by Lovebox’s own terms and conditions of entry. Those found in possession of illegal substances will be removed from the event immediately and further action will be taken by the Police. 

If we receive any specific information about harmful substances which might be in circulation at Lovebox we’ll share it via Twitter, but just to be clear, the safest thing to do is not to take anything.

If you or someone you are with does take drugs and becomes unwell or disorientated, our on site medical and welfare teams are available throughout the day to help you in a confidential and non-judgmental way. Please ask the nearest steward or member of the event staff for help.

More information about drugs and the risks are available at www.talktofrank.com.

What to do in an Emergency

If you witness or are a victim of a crime at the event, please inform a member of our staff, stewards or security personnel who will all be easily identifiable on site. The quicker an incident is reported, the quicker we can act.

If you need to contact the Metropolitan Police to report a non-emergency crime or to provide information on a crime while at the festival, please call 101. In the unlikely event that you are unable to find a member of staff or security, please call 999.

Counter Terrorism

Terrorist attacks are rare in the UK, but recent events have shown that an attack could happen anywhere and without warning. Staying as calm as possible and knowing how to react in an emergency is important.

•     Arrive early at events to allow time for extra security measures.
•     Be patient with security checks and help the staff to help you. It might be inconvenient but they are there to keep you safe.
•     If you spot someone acting suspiciously, report it to the police or to a security staff immediately, don’t leave it to someone else #ActionCountersTerrorism.
•     In an emergency, if you think there is an immediate risk, always call 999 and look around you for help from security or stewards – especially those with radios who can raise the alarm quickly.
•     Don’t leave bags unattended or anywhere they could cause a security scare.
•     Never agree to look after a stranger’s bags, no matter how plausible their story.
•     If there is an incident, please remain calm, listen to staff and any announcements. Organisers will have emergency plans to help you keep safe.
•     During an incident, people sometimes think that filming on phones would be good to provide evidence for Police but your safety is always the main priority, do not put yourself at risk
•     Always keep some charge in your phone so that you can make a call or be contacted in an emergency

Remember, the chance of being caught in a terrorist incident is small but if it happens – RUN, HIDE, TELL.