Official Ticket Outlets
We advise that you always purchase your tickets from one of our official ticket outlets listed here:
VIP & Hospitality
2020 VIP Tickets
What better way to make the most out of your Lovebox than in our VIP area. Whether you want to find yourself in one of the hottest parties at the festival or just take some time to chill away from the festival and get stuck into some delicious food and drink, this is the place for you.
A VIP ticket gets you access to:
- A dedicated fast track festival entry through VIP lanes
- Access to the exclusive VIP area
- VIP stage hosting some great parties with headline DJ’s
- Interactive performers
- Private VIP Bars offering an eclectic range of drinks from beers and wines to cocktails and bubbly
- VIP food area, bringing you the best range of street food
- Access to pamper parlours and exclusive non-food trader stalls
- Day beds and furniture to relax
- Access to private toilets especially for the VIP area
*all drinks and food at an additional cost
Book your VIP tickets here.
For full Hospitality package details and prices please contact us at firstname.lastname@example.org.
Purchased before February 1st 2020
The 1st Instalment is charged to your credit or debit card immediately. The 2nd Instalment will be charged to the same card on 3/2/2020. The 3rd Instalment will be charged 2/3/2020. The 4th Instalment will be charged 1/4/2020. The 5th and final Instalment will be charged on the 1/5/2020.
Full T&Cs for deposit scheme tickets can be found here.
After February 1st 2020
To purchase a ticket using the deposit scheme, all you have to do is:
- Click the box on the ticket page containing the ticket type you’d like to purchase.
- Continue through to the final page of the checkout process.
- In the payment options, choose ‘Buy Now Pay Later’.
Terms & Conditions
Ticket Terms & Conditions can be found here.
Deposit Scheme Terms & Conditions can be found here. (Only Applicable for Deposit Scheme tickets purchased before February 1st 2020)
Competition Terms & Conditions can be found here.
Please note: there is strictly no re-admission to the festival. Tickets must not be used for promotion or other commercial gain.
Everyone attending Lovebox will require a ticket. You may require ID for proof of age to gain entry. Click here for accepted forms of ID.
Unauthorised Ticket Outlets
Tickets bought from unauthorised ticket outlets are not valid and admission will not be granted to the event with any Ticket (nor shall any Ticket refund be given) if bought from unauthorised agents. To be as safe as you can and to avoid obtaining an unauthorised ticket, follow these simple guidelines.
Please click here to see our list of official ticket outlets. If you are in doubt as to whether or not a ticket outlet is authorised please contact us in advance of the ticket purchase and we will be happy to assist. Do not buy from internet auction sites or exchange/buy tickets on social networking sites such as Facebook, Gumtree or Ebay.
If you live in the UK do not buy from a website with an overseas office address, or with no registered address shown.
Do not buy from another individual or tout, either in advance of, or outside the event.
Ticket Resale & Touting
Occasionally, due to genuine circumstances you may find yourself with a spare ticket. Please do not be tempted to sell it on an unauthorised auction site or to sell to a ticket tout or unauthorised online agency. If you do, the purchaser may not be able to enter the event (under the Terms and Conditions of festival entry). Should this happen you may find that the purchaser and/or event operator brings a legal claim against you for selling a ticket which does not permit access to the event.
Please be aware that only tickets purchased through Ticketmaster can be re-sold through their fan-to-fan ticket exchange here.
You can only sell tickets that appear in your Ticketmaster account. Ticketmaster will verify them before they’re listed for sale.
If the ticket(s) sell and are available for Ticketmaster to reissue, you won’t need to do a thing. Ticketmaster will simply reissue them to the buyer.
Tickets are non-refundable. In the event of a cancellation, postponement or Material alteration of the Event (defined below) you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket outlet from whom you purchased a ticket and in accordance with the terms and conditions of entry to the festival which can be found here.
Where the cancellation takes place part-way through the event, you may only be entitled to a refund of part of the face price which you paid for the Ticket. Personal arrangements including travel, subsistence and accommodation in relation to the event which have been arranged by you are made at your own risk and neither the authorised ticket outlet nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure.
A “Material” alteration is a change which in our reasonable opinion makes the event materially different to the event which purchasers of the ticket could reasonably expect. Changes to performance times, supporting acts and the use of understudies in a theatre performance shall not be considered a Material alteration. A Material alteration is judged by reference to the nature and billing of the event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle you to a refund, regardless of their position on the bill.
TICKETMASTER CUSTOMER SERVICE
Online help desk: Click here.
Opening hours: Monday to Friday 9.00am – 8.00pm, Saturday & Sunday 10.00am – 4.00pm
24 hour Hotline: Call Ticketmaster at 0333 321 9999